All prices, unless indicated otherwise are in Indian Rupees.
In a credit card transaction, you must use your own credit card. THE BURNT SOUL will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
ORDER, SHIPPING AND TRACKING PROCESS
As soon you place your order, you will receive a confirmation email. Orders are dispatched from our warehouse within 2-3 working days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents sites. Transit and delivery time may vary depending on your location and the product category.
Free Shipping on all orders above Rs.2, 000/- an additional charge depending on the weight of the product will be levied on orders below that.
RETURNS & EXCHANGES
At The Burnt Soul, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our friendly returns policy will solve your problem.
Our returns policy accepts only exchanges/replacements and not direct refunds. We accept exchanges (stock permitting) up to 15 days from the date of delivery to customer. The returned product should be in its original packaging with all the tags and in the same unused and unwashed condition as received. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement. Please mail us at THEBURNTSOUL@gmail.com to initiate a return. Please mention the following information clearly in the mail:
The cost of couriering the product to our warehouse shall be borne by the customer. The Burnt Soul will only bear the expenses of the transaction after the repair of the merchandise.
WEAR AND TEAR
Leather: Slights variations in terms of texture and colours are bound to appear in each item, as no two leather skins are exactly the same. Also, leather due to its natural property is prone to scratches and marks with usage that only increases the character of the product. These scratches / marks and little variations on the same will not be subjected to rejection.
Please note, colours available at the stores may vary slightly from what is displayed on your monitor.
Digital Printing: Some of our items such as PASSPORT COVERS, TOILETRY POUCHES etc. have digital printing, hence slight variations might occur due to general property of the fabric. These are not defects but inherent to the process of production.
Hardware & Fittings: The hardware used in bags and goods are made out of metal, which might lose its shine with usage. This usually happens over time due to weather conditions & rough usage and cannot be accounted as a defect.
Fabric: Our products consist of hand-woven, block printed and vegetable dyed fabrics that might vary slightly from time to time.
Hardware Colour: Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes, which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
Defects and Scratches: All our products are hand crafted; hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
DISCLAIMER OF WARRANTIES
In this website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, does not warrant that:
• This website will be constantly available, or available at all; or
• The information on this website is complete, true, accurate or non-misleading.
The Burnt Soul will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the website. The Burnt Soul does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the website; their servers; or electronic communication sent from us are free of viruses or other harmful components.
The Burnt Soul does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, and reliability or otherwise does not make any warrantees or representations
Nothing on website constitutes, or is meant to constitute, advice of any kind.
All the products sold on the website are governed by different state laws and if The Burnt Soul is unable to deliver such products due to implications of different state laws, The Burnt Soul will return or will give credit for the amount (if any) received in advance by The Burnt Soul from the sale of such product that could not be delivered to you.
You will be required to enter a valid phone number while placing an order on the website. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS, unless you are a member of our loyalty program.
RESTRICTION IN LIABILITIES
Your use of this website or any information on this website is entirely at your own risk. THE BURNT SOUL makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website THE BURNT SOUL excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by THE BURNT SOUL of those internet sites, nor does THE BURNT SOUL make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites.
To the maximum extent permitted by law (Under the Indian Law), THE BURNT SOUL is not liable to you or anyone else for:
To the maximum extent permitted by law, THE BURNT SOUL does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.
TRADEMARK, COPYRIGHT AND RESTRICTION
This site is controlled and operated by G.K. EXPORTS and products are sold by THE BURNT SOUL. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.