Wella Palazzos

Do I have to pay shipping charges?

For Domestic Orders :

• We provide free shipping for all orders above. 

For International Orders :

• We provide free international shipping to all orders above INR 10,000 (after discount). 
• The order value of INR 9,999 or below (after discount) will incur shipping charges of INR 2,000. We will never charge you more than INR 2,000 regardless of your basket size. 
• Any part cancellations of the order may result in shipping charges for the balance order. 

How long does it generally take for my order to be delivered?

For Domestic Orders :

• All orders are usually delivered within 10-14 business days.
• If you need your order to be delivered before our usual delivery days, please email us at contact@theburntsoul.com or contact us on +91-7827759640 before placing the order and let us know the products you like, we can check the availability and try to send it through Express Delivery with some extra amount depending on the location and weight of the parcel. 
• Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

For International Orders :

• All orders are usually delivered within 14-21 business days. 
• If you need your order to be delivered before our usual delivery days, please email us at contact@theburntsoul.com or contact us on +91-7827759640 before placing the order and let us know the products you like, we can check the availability and try to send it through Express Delivery with some extra amount depending on the location and weight of the parcel. 
• Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

Do I need to pay extra for the COD order?

No, you don’t have to pay extra for the COD orders. 

Where is my order shipped from?

We ship all orders from our warehouse in Jodhpur. 

How do I track my order?

• We send an order confirmation email once your order is confirmed. For a COD order, we may also call you to confirm the order. So please mention the email id and contact number in your order details which you actively use. 
• An email is also sent to you after the order is shipped. It contains the tracking number and details of the service provider. 
• If in any case, you don’t see the email with order confirmation or tracking detail or do not receive a call from us, please do not hesitate to contact us through email or Whatsapp as below :

WA: +91-7827759640 | E: contact@theburntsoul.com

Working Hour's: MON-SAT | 10.30 am – 6.00 pm IST

Who will deliver my order?

For Domestic Orders:

• Standard deliveries are shipped through registered courier company - BLUEDART.
• In some cases, due to unavailability of service at some pin codes we ship through other courier partners too. 
• Express Deliveries are sometimes shipped through other courier partners like DHL etc. depending on the pin code. 
• Our delivery partners will attempt to deliver the package thrice before they return it back to us. 

Please provide a mobile number that you actively use and your complete shipping address including the correct pin code. This will help us ensure a smooth delivery of your order.

What if my parcel looks tampered or damaged?

• At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package. Please take a picture of the parcel if possible and inform us immediately through email, Whatsapp or call:  

WA: +91-7827759640 | E: contact@theburntsoul.com

Working Hour's : MON-SAT | 10.30 am – 6.00 pm IST

• We will review the situation and would dispatch a new parcel on subject to availability as soon as possible. We will email or call and confirm the new delivery schedule with you before dispatch. 
• If you have paid for Express Delivery and were unable to receive the parcel because of damage, you will be eligible for a refund of the extra amount paid and can receive the parcel at a rescheduled time. 
• Standard deliveries, in this case, are not eligible for a refund, however, we will be happy to provide you with a credit note. 

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable to every new order (if it does not fall under the free shipping criteria).