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FAQ

FREQUENTLY ASKED QUESTIONS

PAYMENTS

How do I pay for my order?
We have a number of payment methods. Choose the one that is most convenient for you.

The options are:

  • Online Bank Transfer through your Credit, Debit, or Cash Card
  • Cash on Delivery (COD) in Delhi / NCR
  • PayTm

SHIPPING AND DELIVERY

Do I have to pay shipping charges?
Shipping charges do not apply for transactions worth Rs. 2,000/- and above. Transactions of Rs1,999 or lower will incur a minimal shipping charge depending on the dimensional weight of the item.


What is the mode of delivery at The Burnt Soul?
We have partnered with various courier services (like FedEx, D.T.D.C etc.) for the shipment of products across India. Depending upon your location and reach, we make use of these domestic service providers to delivering the products.


Do you ship overseas?

Yes. For International shipments write to us at theburntsoul@gmail.com.


When will you ship my order?

We normally ship-out all orders within 7-8 working days depending on its availability. Final, delivery time will vary based on location.


How can I track my order?

Within a few minutes of successfully placing your order, you will receive an email confirmation from THE BURNT SOUL. This email will include all the important details related to your order.

An email is also sent to you after the order is shipped. It contains the tracking number and details of the service provider.


If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Drop us an email at theburntsoul@gmail.com


RETURN POLICY

What is your return policy?

At The Burnt Soul, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged or Defective”, our friendly returns policy will solve your problem.

Our returns policy accepts only exchanges/replacements and not direct refund. We accept exchanges (stock permitting) up to 15 days from the date of delivery to customer. The returned product should be in its original packaging with all the tags and in the same unused and unwashed condition as received. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement. Please mail us at theburntsoul@gmail.com to initiate a return. Please mention the following information clearly in the mail:

  • Order Number / Registered E-Mail Id
  • Product Name
  • The cost of couriering the product to our warehouse shall be borne by the customer. The Burnt Soul will only bear the expenses of the transaction after the repair of the merchandise


    Is there a refund facility available?

    Our returns policy accepts only exchanges/replacements and not direct refund.


    MISCELLANEOUS

    Is customization possible?

    Our helpful and friendly Customer Service Executives are always at your service in case you want to customize your order. We personalize products for an extra charge.

    For customization, simply mail us at theburntsoul@gmail.com.

    How do I place Bulk Orders?

    You can place bulk orders for Parties, Events, and Corporate Events etc. by writing to us at theburntsoul@gmail.com.