Payment

We accept all major credit cards/debit cards/wallets in India and all major credit cards and paypal for international customers.

We provide free delivery across India. There are extremely few areas in India where our delivery partners cannot provide such services in such cases our customer support will contact you to request prepayment.

No, you don’t have to pay anything extra for COD orders.

Shipping & Delivery

For Domestic Orders:

We provide free shipping of our products across India.

For International Orders:

We provide free international shipping to all orders equivalent to INR 10,000 and above.

For orders below INR 10,000 we charge INR 2,500.

For Domestic Orders :

Orders are dispatched within 24-48 Hrs.

All orders are usually delivered within 5-7 business days post-dispatch.

In case you need your order earlier we'll be happy to help at an additional charge for Express Shipping, please chat with our customer support via Whatsapp. 

Only prepaid orders qualify for Express Delivery

This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

For International Orders :

Orders are dispatched within 24-48 Hrs.

All orders are usually delivered within 5-7 business days post-dispatch.

In case you need your order earlier we'll be happy to help at an additional charge for Express Shipping, please chat with our customer support via Whatsapp.

This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

We ship all orders from our warehouse in Jodhpur, Rajasthan.

We send a confirmation email once your order is confirmed.

For a COD order, we may also call you to confirm the order.

Please mention an email id and contact number that you actively use while placing your order.

An email is also sent to you after the order is shipped. It contains the tracking details of your order. 

If in any case, you don’t see the email with order confirmation or tracking detail or do not receive a call from us, please do not hesitate to contact us by tapping on the Whatsapp chat icon on our website or via phone/email. 

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package. Please take a picture of the parcel if possible and inform us immediately through Phone/Email/Whatsapp

We will review the situation and would dispatch a new parcel on subject to availability as soon as possible. We will email or call and confirm the new delivery schedule with you before dispatch. 

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable to every new order (if both orders do not individually fall under the free international shipping criteria).

Returns & Exchanges

Your orders are eligible for free exchange and we will bear the cost of reverse pick up and re-delivery if:

1. We send you the wrong size, i.e the size you selected at the time of placing the order does not match the size you have received.

2. The product is defective.

In such cases we would request you to contact us within 24-48 Hrs of receiving your order

All intimations beyond this timeline will not be accepted for free exchange.

In case, a Sunday falls in the middle of this timeline we will extending the intimation period by 24 Hrs.

In such cases, please contact us via Phone/Whatsapp/Email as under:

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

Please ensure that the product you return is unused, unworn and the original tags are intact.

In case the desired size of the same product is not available with us we will request you to choose other product/products - within 7 days of the product product being received by us of equal or higher value (you will have to pay us the difference amount in case of a higher value product, we will not be paying you back the difference amount if the product/products are of lower value)

If all the above conditions are met after we receive the product/products we will dispatch the new product/products. (Subject to our discretion)

Please note that international orders are not eligible for returns. 

Please refer to the size chart before you make a purchase.

In such cases, reverse pick up charges will apply @ Rs. 300.

You need to intimate us within 24 - 48 Hrs of receiving your order

Please ensure that the product you return is unused, unworn and the original tags are intact.

All intimations beyond this timeline will not be accepted for exchange.

In case, a Sunday falls in the middle of this timeline we will extending the intimation period by 24 Hrs.

If you'd like to exchange the size of a product that you have purchased please get in touch with us via Phone/Whatsapp/Email:

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

In case the desired size of the same product is not available with us we will request you to choose other product/products - within 7 days of the product product being received by us of equal or higher value (you will have to pay us the difference amount in case of a higher value product, we will not be paying you back the difference amount if the product/products are of lower value)

If all the above conditions are met after we receive the product/products we will dispatch the new product/products. (Subject to our discretion)

Please note that international orders are not eligible for returns. 

Please note that size exchanges or product exchanges will not be possible if the product is purchased from discounted/sale items.

Once we receive the product and can validate that it is unworn, the tags are intact, we will dispatch the item within 24-48 Hrs and our standard delivery time will apply.

Please note that international orders are not eligible for returns.

International orders are not eligible for exchanges or returns. 

Wholesale Orders

Yes we do, you may contact us via email at help@theburntsoul.comor call our customer care at +91-7827759640 from Monday to Saturday, between 10.30 am to 5.30 pm (IST). We will look into the inquiry and respond to you within 48-72 Hrs.