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FAQ

FREQUENTLY ASKED QUESTIONS

 

PAYMENTS

 - How do I pay for my order? 

 - What are the conditions for Cash-On-Delivery?

 

SHIPPING AND DELIVERY

 - Do I have to pay shipping charges?

     - How long does it generally take for my order to be delivered?

       - Do I need to pay extra for the COD order?

       - Where is my order shipped from?

       - How do I track my order?

       - Who will deliver my order?

       - What if my parcel looks tampered or damaged?

       - If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

       

      CUSTOMISATION

       - Is customization possible?

       

      RETURN POLICY

       - Is my order eligible for exchange, and how do I exchange my order?

       - What if I need a different size in the same clothing style I have purchased?

         - Can I exchange the product if I don’t like it?

           - If I have purchased a product from Sale/discounted items, can I still exchange the size or complete product?

           - Can I exchange or return the used piece?

           - When will I receive the exchanged item?

           - Can I exchange the exchanged product I received?

           - When will I receive my credit note?

           - How can I use my credit note? and what are the terms and conditions for the credit note?

           - Can I exchange home, accessories or gifting products?

           - Is my international order eligible for exchanges or returns?

           

          CORPORATE / BULK ORDERS

          • You may contact us via email at help@theburntsoul.com or call our customer care at +91-7827759640 from Monday to Saturday, between 10.30 am to 5.30 pm (IST). We will look into the inquiry and respond to you within 48 working hours.