Your orders are eligible for free exchange and we will bear the cost of reverse pick up and re-delivery if:

1. We send you the wrong size, i.e the size you selected at the time of placing the order does not match the size you have received.

2. The product is defective.

In such cases we would request you to contact us within 24-48 Hrs of receiving your order

All intimations beyond this timeline will not be accepted for free exchange.

In case, a Sunday falls in the middle of this timeline we will extending the intimation period by 24 Hrs.

In such cases, please contact us via Phone/Whatsapp/Email as under:

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

Please ensure that the product you return is unused, unworn and the original tags are intact.

In case the desired size of the same product is not available with us we will request you to choose other product/products - within 7 days of the product product being received by us of equal or higher value (you will have to pay us the difference amount in case of a higher value product, we will not be paying you back the difference amount if the product/products are of lower value)

If all the above conditions are met after we receive the product/products we will dispatch the new product/products. (Subject to our discretion)

Please note that international orders are not eligible for returns. 

Please refer to the size chart before you make a purchase.

In such cases, reverse pick up charges will apply @ Rs. 300.

You need to intimate us within 24 - 48 Hrs of receiving your order

Please ensure that the product you return is unused, unworn and the original tags are intact.

All intimations beyond this timeline will not be accepted for exchange.

In case, a Sunday falls in the middle of this timeline we will extending the intimation period by 24 Hrs.

If you'd like to exchange the size of a product that you have purchased please get in touch with us via Phone/Whatsapp/Email:

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

In case the desired size of the same product is not available with us we will request you to choose other product/products - within 7 days of the product product being received by us of equal or higher value (you will have to pay us the difference amount in case of a higher value product, we will not be paying you back the difference amount if the product/products are of lower value)

If all the above conditions are met after we receive the product/products we will dispatch the new product/products. (Subject to our discretion)

Please note that international orders are not eligible for returns. 

Please note that size exchanges or product exchanges will not be possible if the product is purchased from discounted/sale items.

Once we receive the product and can validate that it is unworn, the tags are intact, we will dispatch the item within 24-48 Hrs and our standard delivery time will apply.

Please note that international orders are not eligible for returns.

International orders are not eligible for exchanges or returns.