Shipping policy

Do I have to pay shipping charges?

We provide free domenstic shipping to all orders equivalent to INR 4,000 and above.

For orders below INR 4,000 we charge INR 150.

For International Orders:

Shipping charges for international orders vary based on your location and will be calculated and displayed at the cart level before checkout

How long does it generally take for my order to be delivered?

For Domestic Orders :

Orders are dispatched within 8-10 working days.

All orders are usually delivered within 3-5 business days post-dispatch.

In case you need your order earlier we'll be happy to help, please chat with our customer support via Whatsapp. 

This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

For International Orders :

Orders are dispatched within 7-8 working days.

All orders are usually delivered within 8-10 business days post-dispatch.

This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

Where is my order shipped from?

We ship all orders from our warehouse in Jodhpur, Rajasthan.

How do I track my order?

We send a confirmation email once your order is confirmed.

For a COD order, we may also call you to confirm the order.

Please mention an email id and contact number that you actively use while placing your order.

An email is also sent to you after the order is shipped. It contains the tracking details of your order. 

If in any case, you don’t see the email with order confirmation or tracking detail or do not receive a call from us, please do not hesitate to contact us by tapping on the Whatsapp chat icon on our website or via phone/email. 

Tel: +91-7827759640

Email: help@theburntsoul.com

Work Timings: Mon-Sat

10.30 am– 5.30 pm IST

What if my parcel looks tampered or damaged?

At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package. Please take a picture of the parcel if possible and inform us immediately through Phone/Email/Whatsapp

We will review the situation and would dispatch a new parcel on subject to availability as soon as possible. We will email or call and confirm the new delivery schedule with you before dispatch. 

If I have placed two separate orders, can you combine the orders and offer me reduced International shipping charges?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable to every new order (if both orders do not individually fall under the free international shipping criteria).

Is my international order eligible for exchanges or returns?